Caring for Your Sunglasses & Glasses

The best way to keep your pair in great condition is to clean them whenever you notice smudges or dirt. Allowing a buildup of saltwater, sweat or dirt can cause the lenses and frames to corrode over time. Keeping on top of your cleaning and having a lens cloth handy is essential for optimal eyewear maintenance.

While we recommend a lens cleaner to clean and protect your eyewear, you don't have to use one for every clean. For most marks and dirt, cold running water and a microfibre lens cloth will work just fine.
A lens cleaning spray is a great product to have for those deeper cleans. It also helps build an oleophobic layer that repels oils, fingerprints, and water buildup, ensuring your lenses stay pristine for longer.

No, it is best to avoid household cleaners as they often contain harsh chemicals that can damage lens coatings. For the safest and most effective cleaning, stick to a microfibre lens cloth and a lens cleaning solution. These are formulated for lenses and will clean without damaging any coatings on your eyewear.

Not all sunglasses and glasses come with a microfibre lens cloth or case. Our eyewear product pages display images and lists what that product will include in the product details. If you require a lens cloth, lens spray, spare case or other accessories, they can be purchased here for as little as $4.95.

If your sunglasses get wet, gently pat them dry with a soft cloth and let them air dry completely before storing them in their case. If they have been exposed to saltwater, ensure they are cleaned properly with a lens cleaning solution or warm soapy water to avoid the saltwater drying and corroding the frames and lenses.

Minor adjustments to the fit of your sunglasses or glasses, such as tightening or loosening the temples, can usually be done at home. However, for major adjustments, it's best to visit an optician or visit us at our store in Burleigh Heads.

Lens scratches caused by normal wear and tear are typically not covered under warranty. However, if you encounter any issues with your eyewear, please reach out to our customer service team via email or phone for assistance and more information.

Manufacturer’s warranties come with most items we sell, excluding outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet that come with your sunglasses. You can also visit the brands page on Just Sunnies for specific warranty details.

All sunglasses are guaranteed against defects in workmanship and materials for a period between 6 months and 2 years from the date of purchase. Each brands warranty period will vary. To find out the warranty period of your sunglasses, look for the warranty section listed on the product page of the item you have purchased.

The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, or nose pieces. Please also keep in mind that any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, the sunglasses returned for warranty or repair. Warranty claims and repairs are at the complete discretion of the manufacturer.

Prescription Lenses Warranty

Our prescription lenses come with a 12-month manufacturing warranty, which covers manufacturing faults only.

Manufacturers' warranties come with all items we sell, excluding Outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet.

Most of our sunglasses are guaranteed against defects in workmanship and materials for a set period of time from date of purchase. The warranty timeframe is outlined by each manufacturer and differs between each brand, you can find the warranty details for a specific brand by clicking into a style from that brand and viewing the warranty tab towards the bottom of the page.

The manufacturer warranty does not cover normal wear and tear such as scratched or broken lenses, lost screws or nose pieces and frame deterioration. Any alterations to the sunglasses such as major adjustments or lens replacements like prescriptions will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, sunglasses returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer. If you believe your item is faulty, please contact our customer service team for further information and assessment of your purchase.

How to arrange a Repair or Warranty Claim?

Option 1: Take your sunglasses to your nearest stockist, and they will be able to assist you in sending them to the manufacturer.

Option 2: Return your sunglasses to the manufacturer direct; if applicable.

Option 3: Post the sunglasses back to us along with a completed copy of our Repair and Warranty claim form. Once received we will forward your sunglasses to the manufacturer on your behalf (postage charges apply). Remember to package your sunglasses inside a protective case in a sturdy box with padding along with your completed repair and warranty form. (If you don’t have access to a printer simply write the required details on a neat sheet of paper).

If the problem is minor, such as a missing screw, you can see your local stockiest, optometrist or sunglass store; minor repairs are usually completed at little to no cost. Alternatively, contact our team directly, we may be able to mail a spare screw to you!

Important Information:

• Sunglasses and glasses alike should be kept in their protective pouch when not being worn, try not to store them in hot places like the car.
• To validate your warranty please present a copy of the receipt for proof of purchase.