Frequently Asked Questions

Have a Just Sunnies Account? Sending back a return is easy. Initiate and lodge your return within your account by simply logging into your account and selecting Online Returns.

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

How do I exchange an item? 
If you would like to exchange your sunglasses, please lodge your exchange via our returns portal within your Just Sunnies account. Simply log in to your account and once you have located your order, select the item you wish to exchange and input the brand, style name and colour in the fields to let us know the item you would like to exchange. If you have selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

If you need assistance in lodging your return, please contact our customer service team via support@justsunnies.com.au or call (07)5535 0994.

Free Returns
Free returns are valid within 30 days on purchases over $150* within Australia. Please follow the below steps to process your return:

1. Lodge your return via your account by logging into your Just Sunnies account and selecting Make a Return.
2. Once your return has been successfully lodged, you will receive a return shipping label via email. Print your return shipping label at home or the Post Office may print your label for you.
3. Pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned. 
4. Securely attach the label to the parcel, ensuring tape does not cover any part of the barcode.
5. Post your parcel at your loHave a Just Sunnies Account? Sending back a return is easy. 
6. Lodge your return within your account by simply logging into your account HERE and selecting Returns.
7. If you can't see your order in your account, please contact customer service at support@justsunnies.com.au. They will help link your order to your account.
8. How do I lodge my return/exchange? 
9. Log into your account and access the returns portal HERE. 
10. Locate your order and select the item you would like to return.
11. Select exchange, refund or store credit
12. If you select an exchange, input the new item's brand, style name, and colour. Our customer service team will contact you to process any necessary payments and complete your exchange.
13. Print your return label and pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned.
14. Drop your parcel off at your nearest Australia Post Office.

Please pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned. 

Returns may take up to 7-10 business days to arrive. Once we receive your return, it will be processed within 48 hours. You will be notified by email when your return has been processed. 

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

Don't have a Just Sunnies account? Create one HERE, then email our friendly customer support team at support@justsunnies.com.au. Our team will link your order to your account so you can lodge your return.

Don’t wish to create a Just Sunnies account? Please follow the below steps to process your return

1. Complete the Exchange & Return Form HERE and enclose it with your sunglasses, ensuring all fields are filled.
2. Pack all items securely, including your returns form, in a carton or reuse the original packaging to prevent damage. 
3.  Cover or remove the original shipping label before sending the package if you are reusing the original packaging. 
4. Address the package to: Just Sunnies Returns - Unit 1/62 Township Drive Burleigh Heads, Queensland, Australia 4220
5. Cover or remove the original shipping label before sending the package.
6. Visit your local Post Office and send the package using insured tracked postage for security and peace of mind. Just Sunnies is not liable for lost parcels.
7. If you selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

For assistance, email support@justsunnies.com.au or call (07) 5535 0994.

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

We want you to love your new purchase! If your sunglasses don't meet your expectations, you can return them within 30 days for Australian orders and 60 days for International orders. Here's what you need to know:

Items must be returned in their original packaging and condition, with tags attached. Unworn and unused items are eligible for a full refund or exchange.

Full price and our price items can be returned for either an exchange, store credit or refund.

Sitewide sale events items can be refunded or exchanged but not eligible for Free Returns.

Sale items (identified by red font) can only be exchanged and not eligible for Free Returns.

Outlet items (marked with "O" in the style name) are final sale and cannot be returned or exchanged, with details of any wear or defects provided in the product description. They also do not come with a warranty.

Australian Orders:

Express Shipping Service - FREE on orders $150 AUD and over, $4.95 AUD on orders $80 AUD and over, $12.95 AUD on orders under $80 AUD.

Express Shipping Time Frame - Metro: Next business day. Regional: Please allow an additional 1-2 business days*

Standard Shipping Service - FREE on orders $80 AUD and over, $8.95 on orders under $80AUD

Standard Shipping Time Frame - Metro: 2-5 business days*. Regional: Please allow an additional 1-2 business days*.

Bulk Order Shipping Service - Bulk orders may incur additional shipping charges. Our team will be in touch with you should any extra shipping fees apply.

Bulk Order Shipping Time Frame - 7-15 business days*

Prescription Shipping Time Frame - Please allow 10-14 business days* for manufacturing of your lenses, once your order has arrived back to our warehouse it will be shipped to you via Express Shipping.

*Shipping times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or unforeseen delivery delays from our couriers. From time to time, delays may occur within the shipping network, this can be caused by a high volume of parcels and many external factors like wild weather events. 

International Orders:

International Express - DHL Worldwide Zone 1

Free Express Shipping for orders over $600 

Orders under $150 AUD incur a $70 AUD shipping fee. Orders between $150 AUD AUD -$600 AUD incur a $40 AUD  shipping fee.

Delivery Time Frame: 2-5 Business days*

Countries included: United States, United Kingdom, Canada, Hungary, Japan, Germany, Singapore, Switzerland, Netherlands, United Arab Emirates, Indonesia, India, Bangladesh, Brunei, Cambodia, Fiji, Hong Kong SAR China, Korea (South), Lao P.D.R., Macau SAR China, Malaysia, Myanmar, Nepal, Papua New Guinea, Sri Lanka, Taiwan, Thailand, Vietnam, Mexico, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

International Express - DHL Worldwide Zone 2

DHL Worldwide Express - $70 AUD shipping fee

Delivery Time Frame: 2-5 business days*

Countries included: Albania, Bosnia and Herzegovina, Cook Islands, Gibraltar, Kiribati, Kuwait, Nauru, New Caledonia, Niue, North Macedonia, Oman, Pakistan, Qatar, Samoa, Saudi Arabia, Solomon Islands, South Africa, Tahiti, Tonga, Turkey, Tuvalu, Vanuatu, Bahamas, Barbados, Greenland, Egypt, Iceland, Jamaica, Kosovo, Marshall Islands, Martinique, Mauritius, Mayotte, Montenegro, Morocco, South Africa.

International Express - DHL Worldwide Zone 3

DHL worldwide express - $80 AUD shipping fee

Countries included: Maldives.

New Zealand Express Shipping 

DHL Worldwide Express - Free shipping for orders over $600 AUD. $30 AUD shipping fee for orders under $600 AUD.

Delivery Time Frame: 1-3 business days*

Australia Post Express - Free shipping for orders over $250 AUD - $15 AUD shipping fee for orders under $250 AUD

Delivery Time Frame: 2-5 business days*

Bulk International Orders: Bulk orders may incur additional shipping charges. Our team will be in touch with you should any extra shipping fees apply.

*Shipping times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or unforeseen delivery delays from our couriers. From time to time, delays may occur within the shipping network, this can be caused by a high volume of parcels and many external factors like wild weather events. 

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email from Just Sunnies. Once your item is processed at the sorting facility, you will receive an email via Australia Post containing your tracking number and a link to track your order. After you receive your shipping confirmation email from Just Sunnies, please allow 12-24 hours for your tracking details from Australia post to come through. Once you have your tracking number, you can go to the Australia Post website at any time to track the movements of your parcel and expected delivery date.

If you haven’t received your tracking email, please check your spam/junk folder. If you are unable to locate your tracking information, you are welcome to contact us via support@justsunnies.com.au or call (07)5535 0994.

There are currently no promotions.

For previous promotions, please refer to our Terms & Conditions page.

Discount Codes can be entered via the my bag page or checkout

• Simply enter your discount code in the discount code box and click the ‘Apply’ button to ensure your discount code is applied to your item/s.
• Your discount code will successfully apply if the code is eligible on the item/s in your bag. If the code can be applied, this will be reflected by a green success message. If the code cannot be applied, a red error message will display.
• Please note, only one discount code can be applied per order. Multiple discount codes cannot be entered or redeemed at once. Discount codes are not valid in conjunction with any other offers.

Just Sunnies stores are located in South East Queensland and Tweed. You can locate our stores via our Store Finder page.

By purchasing or using a gift card, you indicate you have read, understood, and accepted these terms and conditions.

• For use at Just Sunnies stores and Just Sunnies online only.
• Valid for 3 years from the date the card is issued.
• Gift Card must be presented at the time of purchase.
• Please treat this card carefully, it cannot be replaced if lost, stolen or damaged.
• This Gift Card cannot be returned, exchanged for cash or used to purchase Gift Cards.
• No change is given and any balance remaining can only be used at Just Sunnies.
• Any remaining balance on the card after the expiry date will not be refunded, credited or available for use.
• All e-gift cards are processed on business days, with the exclusion of special holidays such as Christmas, Mother's Day, Father's Day, etc.

Manufacturer’s warranties come with most items we sell, excluding outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet that come with your sunglasses. You can also visit the brands page on Just Sunnies for specific warranty details.

All sunglasses are guaranteed against defects in workmanship and materials for a period between 6 months and 2 years from the date of purchase. Each brands warranty period will vary. To find out the warranty period of your sunglasses, look for the warranty section listed on the product page of the item you have purchased.

The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, or nose pieces. Please also keep in mind that any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, the sunglasses returned for warranty or repair. Warranty claims and repairs are at the complete discretion of the manufacturer.

Prescription Lenses Warranty

Our prescription lenses come with a 12-month manufacturing warranty, which covers manufacturing faults only.

If you're an eligible health fund member, you’ll be able to claim the cost of your prescription glasses when you purchase them online from Just Sunnies. To determine your eligibility, please contact your health fund provider. 

For those who are eligible, we provide an itemised invoice on eligible items that you can use to claim back the cost of your glasses directly from your health insurer.

Please note: Benefits only apply to prescription eyewear for the individual who will purchase and use the respective eyewear. Non-prescription items are not covered.